Poonawalla Fincorp Customer Care

Poonawalla Fincorp, a prominent NBFC based in Pune, India, specializes in personal, business, and pre-owned car loans, and is widely recognized for its client-centered service, rapid loan disbursement, and streamlined documentation. The company is committed to providing strong customer support, addressing inquiries about loans, EMIs, and required paperwork. This article offers a complete overview of how to access Poonawalla Fincorp customer care, including their dedicated helpline, head office contact information, and answers to commonly asked questions.

Accessing Help for Personal Loan Queries

Poonawalla Fincorp customer care team is ready to support you at every stage of your personal loan process. Whether you want an update on your loan status, assistance with EMI payments, or clarification on documentation, their team offers prompt and efficient answers. You can reach them in several ways:

Key Services Available from Customer Care

Loan Application Status: Get real-time updates on your loan application or details about your current loan account.

EMI Support: Clarify questions about EMIs, including due dates, payment methods, and managing your NACH mandate—whether you need to register, cancel, or swap a mandate.

Document Updates: For submitting or updating your KYC documents like PAN or Aadhaar cards, or if you need a formal letter to change your registered email, mobile, or address, just ask us for a step-by-step guide.

Foreclosure and NDC: If you want to settle a loan early, we can walk you through the payment process and help you obtain the No Dues Certificate once the loan is marked closed.

General Assistance: For any other questions about personal loans, business financing, or any other products, we’re here to help.

You can connect with us however it suits you best: give us a call, send an email, reach out on WhatsApp, or stop by your nearest branch.

Reaching Poonawalla Fincorp’s customer service is straightforward, with multiple channels tailored for quick resolutions. Here’s what you need to know about getting in touch:

Official Support Number:

– Toll-Free: 1800 266 3201 (Monday to Saturday, 9:00 AM to 7:00 PM)
– Alternative: 020-6780 8090

WhatsApp Assistance: 88062 22222 (text “Hi” to initiate)

Email:
– General Queries: customercare@poonawallafincorp.com
– Complaints: grievance@poonawallafincorp.com

Phone support is operational Monday to Saturday, between 9:00 AM and 7:00 PM. For urgent matters that arise outside these hours, you can reach out via WhatsApp or email, and you’ll receive a response when support resumes. Some websites may list variations in hours (for instance, Monday to Friday, 10:00 AM to 6:00 PM); checking the official site is a good practice.

If your concern is not resolved, escalate it by contacting the Customer Service Department at the head office or by emailing grievance@poonawallafincorp.com. Including your loan or proposal number will help the team resolve your issue more swiftly.

To access the phone support, please navigate the IVR as follows:

Tap 1 if you want to apply for a new loan or you’re checking the status of a loan (you’ll then choose the loan type, like personal or business).

Tap 2 if you’re already a customer, then enter the mobile number we have on file for you.

To make the call faster, keep your loan account number or the registered mobile number handy before you connect with Poonawalla Fincorp Customer Care.

Poonawalla Fincorp Head Office Contact Details

For urgent matters, escalated concerns, or questions that require immediate, higher-level attention, you may need to reach the head office. Use the information below:

Head Office Mailing Address:

Customer Service Department,
201 and 202, 2nd Floor, AP81,
Koregaon Park Annex, Mundhwa,
Pune, Maharashtra 411036

Helpline:

Toll-Free: 1800 266 3201
Alternate: 020-6780 8090

Email: info@poonawallafincorp.com (for general questions) or customercare@poonawallafincorp.com

When to Use Each Contact Point:

Customer Care: Use this for everyday matters like checking loan status, getting EMI schedules, or updating documents.

Head Office: Contact here for complaints that remain unresolved, for matters with legal or compliance urgency, or to reach a senior manager. If Poonawalla Fincorp Customer Care cannot resolve your issue, escalate by emailing or by visiting the office in Pune.

Escalation Process: If Poonawalla Fincorp Customer Care hasn’t resolved your query, please email grievance@poonawallafincorp.com. Include your loan account number, a clear description of the issue, and any prior correspondence. Alternatively, you’re welcome to visit the nearest branch for assistance. To locate the closest office, use the branch locator on the official Poonawalla Fincorp website.

Conclusion

Poonawalla Fincorp’s customer service is here to keep your loan journey smooth and trouble-free. Whether you’re tracking loan status, sorting out an EMI, or handling documents, our toll-free number (1800 266 3201), WhatsApp (88062 22222), and email (customercare@poonawallafincorp.com) give you many ways to reach us. If something still needs fixing, you can escalate to our Pune head office using the same number or send details to grievance@poonawallafincorp.com. Keep your loan account number ready for quicker help, and head to www.poonawallafincorp.com for extra resources or to find a nearby branch.

FAQs

1. How can I get in touch with Poonawalla Fincorp for support?

You can contact Poonawalla Fincorp support through the following channels:
* Toll-Free: 1800 266 3201 (Monday to Saturday, 9:00 AM to 7:00 PM)
* WhatsApp: 88062 22222 (text “Hi” to begin)
* Email: customercare@poonawallafincorp.com or grievance@poonawallafincorp.com
* Branch Visit: visit www.poonawallafincorp.com for the branch locator.

2. What is the contact number for the head office of Poonawalla Fincorp?

You may reach the head office at 1800 266 3201 or call 020-6780 8090. For written communication, email info@poonawallafincorp.com or send a letter to:
Customer Service Department,
201 and 202, 2nd Floor,
AP81, Koregaon Park Annex,
Mundhwa, Pune, Maharashtra 411036.

3. What is the distinction between customer care and head office contact?

Customer care addresses everyday inquiries such as loan status, EMI questions, and document requests. The head office manages escalations, urgent matters, and direct contact with senior management. Begin with Poonawalla Fincorp Customer Care, and if the issue remains unresolved, escalate it to the head office.

4. How can I check my loan status or resolve EMI problems?
Poonawalla Fincorp Customer Care at 1800 266 3201 or reach out through WhatsApp at 88062 22222. You can also send an email to customercare@poonawallafincorp.com, making sure to include your loan account number and details of your query. If your inquiry is about an EMI issue, be ready to share payment details or bank statements if we ask for them.

5. What papers do I need to change my contact details?
To change your email, phone number, or address, send an email to customercare@poonawallafincorp.com with these attachments:
• KYC docs: Self-attested copies of your PAN card and a masked Aadhaar card.
• Request letter: This should include your loan account number, the date of your request, your current contact details, the new contact details, and a signature that matches the PAN card. We will process these updates within 5 working days.